Firstly we would always say come into school and talk to your child’s class teacher and/or a member of the team.
However parents have the following rights of redress, should the school, governors or LA fail in its duty to provide, of if the parent disagrees with a decision or feels that there is discriminatory practice:
The school’s or LA’s complaint procedure.
The disagreement resolution service (for disagreements between parents/child and the LA or parents/child and the educational provider).
Complaints to OFSTED (about whole SEND provision rather than in relation to individual children and where the complaints procedure has not resolved the complaint).
An appeal to the SEND First-Tier Tribunal about EHC assessments/plans and/or disability discrimination. This must follow mediation, unless it is a complaint over the naming of a school placement.
A complaint to the LA Ombudsman (for complaints against LAs if not resolved through the LA complaints procedure).
Complaint to the Secretary of State (against schools or LAs).